Preventing Workplace Violence for Managers
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Product Description:
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Course description:
Preventing Workplace Violence for Managers is not a physical self-defense course. Instead, you will learn how to identify which actions constitute workplace violence, identify the violence assault cycle, recognize warning signs of violent behavior to reduce the possibility of a verbal assault escalating into a physical assault, de-escalate violent behavior among patients and co-workers, and report all incidences of workplace violence to your OSHA safety officer. Topics include:
- OSHA and workplace violence
- How prevalent is workplace violence?
- Workplace homicide
- Recognizing early warning signs of violence
- Who can perpetrate workplace violence
- How likely is violence in your workplace?
- What is workplace violence
- The abuse escalation cycle
- Your facility's commitment to workplace violence prevention
- Deescalating a potentially abusive situation
- Disengaging from an angry person
- Being a victim
- Managers only
Learning objectives:
At the end of this course, students will be able to demonstrate the following learning objectives:
- Learn how to recognize and respond to early warning signs of anger or hostility
- Use body language and communication to defuse hostility
- Set firm, direct limits while remaining respectful and polite
- Give bad news in the safest and most professional manner
- Know how and where to report workplace violence
Faculty:
Dr. Sheila Dunn is a nationally recognized expert in federal laboratory and OSHA regulations. She received a Doctor of Arts degree in Clinical Laboratory Science Education in 1986 and a Master of Science in 1982 from The Catholic University of America, Washington, D.C.
Intended audience:
Safety officers, administrators, managers, and safety committee members in all outpatient medical facilities or dental practices.
Computer requirements:
Most Web browsers are sufficient to participate. Minimum requirements include Internet Explorer 6.0, Firefox 2.0, as well as any Safari or Chrome browser. Both Mac and PC are supported.
Product Types : Departments :
SOURCE CODE: ESEARCHGOO
