Use Patient Access Benchmarks to Improve Registration Accuracy
Product Description:
Audio Conference on CD or Audio On-Demand
Sponsored by Revenue Cycle Institute
A program for patient financial services and revenue cycle professionals
presented on September 22, 2009
To build an effective patient access department and reduce denied claims, you must benchmark activities and monitor results in the areas of registration, insurance verification, upfront collections, and pre-authorization.
During this 90-minute, intermediate-level audio conference, our speakers show you how to use benchmarks to strengthen your patient access department. They use a pair of case studies to demonstrate strategies for improvement. In each of those studies, accuracy went from 11% and 30% to more than 90% at each facility.
LEARNING OBJECTIVES
At the conclusion of this audio conference, you will be able to:- Use patient access benchmarks
- Implement a manual monitoring process
- Describe tools to assist with training and continued education
- Provide positive accuracy feedback to front line staff to provide continued incentive to exceed standards
- List examples of quality monitoring programs
- Describe ways to manage a manual process with competing priorities
- Implement an audit system based on successful case studies
TAKE A LOOK AT THE AGENDA
- National benchmarks, or lack thereof
- Variability of tasks registrars perform
- No national set of benchmarks
- Benchmark against yourself
- Develop consistent indicators
- Quality assurance
- Measure your success weekly, monthly, yearly
- Establish standards
- Use scoring matrix
- Diagnosing outliers
- Case Study: Albany Medical Center
- Establishing benchmarks for Patient Access
- HFMA standards
- Improved from 11% accuracy to 92%
- How to develop a quality program to measure benchmarks
- How to ensure competency of your staff members
- Productivity standards for new hires
- 100% monitoring
- Developing a competency based training program
- How to manage a manual quality monitoring program vs automation
- Develop quality team
- Establishing benchmarks for Patient Access
- Case Study: Skagit Valley Hospital
- Patient Access benchmarks
- Improved from 30% to low-90%
- Develop/manage a manual audit process for registration
- How to develop a strong training program for registration
- Ways to streamline the insurance authorization processes
- Success with MSP accuracy
- Patient Access benchmarks
A question and answer session follows the presentation.
MATERIALS
In addition to the expertise and advice presented during this audio conference, you'll also receive a slide presentation of the program materials and- Audit tool for consistent education
- Training checklist
- Manual monitoring tool
- Outline of Albany Medical Center's training program
- Productivity standards
- Dashboards
- Audit QA
- Standard set of elements of scorecard
These materials are provided with PDF links.
MEET THE SPEAKERS
Michele Hill, CHAM, is the manager of patient access at Skagit Valley Hospital in Mount Vernon, WA, where she is responsible for admitting, registration, pre-registration, insurance authorization management.Catherine M. Pallozzi, CHAM, CCS, is director of patient access at Albany Medical Center in Albany, NY. She has 27 years of experience in healthcare industry.
Michael S. Friedberg, FACHE, CHAM, is the associate vice president of patient access services for Apollo Health Street, a national revenue cycle solutions, and is located in Bloomfield, NJ.
WHO SHOULD LISTEN?
Patient financial service directors, revenue cycle managers, CFOs, patient access managers, billers, training and quality assurance staff. Case Managers may also find the program of benefit.AUDIO ON-DEMAND
In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.Product Types : Departments :
