Reduce Readmissions: Strategies to Improve Transitions of Care
Product Description:
Audio Conference on CD or Audio On-Demand
Sponsored by Revenue Cycle Institute
A program for case management and revenue cycle professionals
presented on September 23, 2009
As the population ages and more people develop chronic illnesses, healthcare professionals are challenged to balance patient needs and the bottom line with the government's national goals to reduce readmissions and improve quality.
Medication errors, missing or incomplete medical record documentation, and human errors that occur when patients fail to understand care requirements are just a few of the problems that can cause unnecessary readmissions. But by educating patients on their conditions prior to discharge—whether to home, a skilled nursing (SNF) or other facility—and by taking simple steps post-discharge, providers can mitigate the problem.
This program taps the expertise of staff members Karen Mauro, LMSW, ACM, and Christina Pavetto Bond, MS, FACHE, of the Crouse Hospital of Syracuse, NY, who grew their comprehensive program in a nationally recognized model of care coordination. They show you how to audit and analyze your readmission data, provide tools to help you develop processes to reduce readmissions, and explain ways to reduce the likelihood of readmissions through pre- and post-discharge education. You'll also learn valuable tips for effective communication with other providers and levels of care (e.g., primary care physicians, SNFs, and home health).
LEARNING OBJECTIVES
At the conclusion of this audio conference, you will be able to:- State the related regulatory updates and explain the how healthcare reform targets readmissions
- Discuss reasons for implementing a program to reduce readmissions, including cost and quality
- Explain two kinds of innovations that others have implemented to reduce readmissions
- Identify the goals of the CareXpress tool and Care Transitions program
- Recognize the importance of sharing relevant patient information to outside agencies.
TAKE A LOOK AT THE AGENDA:
- The national agenda for healthcare reform and CMS regulatory updates related to readmissions
- Current healthcare reform efforts
- CMS’s pilot program to reduce readmissions
- Other regulatory guidance
- How to know if your facility needs a program or other ways to reduce readmissions
- Key indicators and auditing techniques
- Analyzing audit results
- Innovations designed to help reduce readmissions
- Program: Transitions of care to enable patients to self-manage their care upon discharge
- Managing an aging population: Transition coaches and tools to help for patients manage chronic conditions
- Patient satisfaction statistics
- Financial impact
- American Hospital Association best practices
- Tool: Real-time access to online patient records for business associates including home care agencies and skilled nursing facilities
- Increase communication by allowing patient screening and updates (including post-discharge) to reduce errors in medication and improve continuity of care
- Training program
Question and answer session
CONTINUING EDUCATION CREDITS
This program has been approved for 1.5 continuing education units towards fulfilling the requirements of the Certified Clinical Documentation Specialist (CCDS) certification, offered as a service of the Association of Clinical Documentation Improvement Specialists (ACDIS). Credits are valid until September 23, 2010.
Faculty Disclosure Statement: HCPro Inc. has confirmed that none of the faculty/presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity.
MATERIALS
In addition to the expertise and advice presented during this audio conference, you'll also receive a slide presentation of the program materials along with an HCPro article on the topic and a list of helpful Web sites. These materials are provided with PDF links.MEET THE SPEAKERS
Karen Mauro, LMSW, ACM, is the interim director and supervisor of Care Coordination at Crouse Hospital in Syracuse, NY. She has 19 years of experience in medical social work including as supervisor of emergency care coordination. She also has experience in long-term care with a special interest in geriatrics.
Christina Pavetto Bond, MS, FACHE, is the founding director of the geriatric service at Crouse Hospital. In this role she has brought several best-practice programs to Crouse, including NICHE (Nurses Improving the Care of Healthsystem Elders), HELP (Hospital Elder Life Program) and the Care Transitions program, and has extensive experience in clinical program development, role design and quality improvement leadership.
WHO SHOULD LISTEN?
Directors and managers of HIM, finance, and revenue cycle; case management professionals; compliance officers; hospital administrators, CEOs, chief medical officers and chief quality officers. Nursing, care coordinators, and hospital senior services, may also find the program of benefit.AUDIO ON-DEMAND
In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.Product Types : Departments :
