From Process Improvement to Process Management
Strategies for Improving Healthcare Delivery
Product Description:
Webcast on CD or Webcast On-Demand
Sponsored by: Effective Process Management: Improving Your Healthcare Delivery
presented on October 8, 2009
Manage your processes as effectively as you manage your people.
Learn from HCPro during the 90-minute webcast, From Process Improvement to Process Management: Strategies for Improving Healthcare Delivery. Healthcare consultant Ken Rohde (The Greeley Company) discusses a straightforward, seven-step process to assist your organization in implementing a strong process management approach.
Whether you are new to process management or seasoned in this area, you'll walk away from this program with a sound action plan for your facility. This program gives you the ability to:
- Understand why the real ROI benefit comes from effective process management, not just process improvement
- Recognize the importance and need to move from process improvement to process management
- Evaluate and manage your processes efficiently, using a seven-step framework
- Implement a formal change management process with an action plan
TAKE A LOOK AT THE AGENDA
- Moving from process improvement to process management
- What are your hospital's processes?
- How do you currently view your processes, and how can you better manage them?
- Do you have an understanding of the expectations of the hospital's processes?
- Seven step framework
- Understanding and mapping your processes
- Evaluating and managing your processes for risk
- Evaluating and managing your process efficiency
- Implementing a formal change management process
- Implementing your processes through safe and effective policies and procedures
- Integrating your process into an intuitive workplace
- Monitoring process health through occurrence reporting of process breakdowns and exceptions
- Key steps in your action plan
- Strengthen your framework for process management
- Manage your processes as robustly as you manage your people
- Fully integrate your plan throughout the hospital
- Question and answer session
MEET THE SPEAKER
Ken Rohde, senior consultant for The Greeley Company, has more than 25 years of experience in quality management. He instructs, speaks, and consults in the areas of error reduction strategies, root cause analysis, improving performance through process simplification, apparent cause analysis, engineering effectiveness and error reduction, failure modes and effects analysis. He has also presented on effective data collection, analysis and trending, patient safety evaluation and improvement, change management, corrective action program evaluation and redesign, human performance evaluations, and procedure error reduction.
WHO SHOULD ATTEND?
Quality Improvement Officers, risk managers, performance improvement specialists, patient safety officers, VPs of nursing, service line managers, quality directors / VPs.
WEBCAST ON-DEMAND
We are pleased to offer a new option: webcast on-demand. When you purchase a webcast on-demand, you will be able to view the program anywhere and any time by logging into your account. It's a perfect training tool for new staff or a refresher for veteran staff.
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