Collecting, Analyzing and Presenting Quality Data

Seminar On-Demand
The next best thing to attending the live seminar!

This electronic, on-demand recording of the HCPro seminar Collecting, Analyzing, Presenting Quality Data: Tips and Techniques for Getting your Data Under Control—presented on September 24-25, 2009—includes the highlights of the live program in a convenient, cost-effective format.

Order your MP3 recording of this program and listen to industry expert Ken Rohde show you how to obtain the skills you need to manage the often-overwhelming data collection process.

In this seminar, you will learn how to move beyond simply collecting data. You'll discover tools and techniques to help you effectively analyze and communicate useful data to management in order to support meaningful decisions and improvements across your organization. Mr. Rohde will teach you simple and effective methods that you can implement immediately.

KEY BENEFITS

• More effective understanding of what data to collect and how much data collection is costing you
• Ways to avoid the top five traps of misleading your organization with bad data
• Simple and effective methods to analyze data to make good decisions
• Methods and techniques to effectively communicate results of your data
• Strategies to reduce workload
• 10 tips and tricks for effective data management

LEARNING OBJECTIVES

Participants in this seminar will learn how to:

• Identify the different classes of data in your organization
• State goals that are realistic and meaningful and result in real improvement
• Demonstrate that you are collecting the right amount of data at the right frequency
  
• Illustrate key analysis techniques effectively, including coding, binning, histograms, control charts, and time series trends
• Describe normalizing your data—is your comparison meaningful?
• Assess your significant event data and evaluate underlying common causes
• Construct effective dashboards to communicate your data

You'll also get hands–on, practical experience with making Excel^® work for you!

AGENDA

• Why data is so important—and why it can be such a problem when it gets out of control
  • The vital issue of data for monitoring vs. data for control
• Understanding the different types of data
  • Outcome data
  • Problem/exception data
  • Activity data
  • Process data
  • WHAT data vs. WHY data
• Collecting your data
  • Sampling frequency—how much do you need
  • How much is your data costing you?
• Comparing data
  • Setting good data goals that don't demotivate
  • Benchmarking
  • Normalization—making the comparison fair
• Useful methods that all data managers and data users need to know
  • Basic analysis methods
    • Counts vs. weighted severity
    • Direction, variability, and rate
    • Binning your data
    • Time series analysis
    • Smoothing
  • Coding your data
    • The fine art of establishing your occurrence codes
    • Rolling up and zooming in
• Control charts—when to use them, how to do them
• Making your trending effective—not just a data exercise
  • Why do I need a strong trend program?
  • Using your trend program to actually guide change
• Common-cause analysis—finding the big causes for your big problems
  • Slicing and dicing your data
  • Drawing useful conclusions
• Sharing your data
  • Presenting your data—do you need a dashboard?
  • What data does the board need and want?
  • How to make your trend process more effective
• Develop a working knowledge of the simple tools available in Excel to make your data management easier.
  • Pivot tables—the data analyst's best friend
  • Why they are useful
  • How to do them
• Implement techniques at your organization
  • Putting it all together your road map to better data management
  • Tips and techniques

WHO SHOULD ATTEND

• Quality/performance improvement managers and staff
• Risk managers
• Patient safety managers
• Board quality representatives
• CNOs, COOs, VPMAs/CMOs
• Infection control managers
• Nurses and nurse managers

MEET THE SPEAKER

Ken Rohde is a senior consultant for The Greeley Company with more than 27 years of experience in quality and organizational management. His experience in performance improvement and project management make him uniquely qualified to assist medical staffs and hospital leaders in developing solutions to their toughest challenges. He instructs, speaks, and consults in the areas of error reduction strategies, root cause analysis, improving performance through process simplification, apparent cause analysis, engineering effectiveness and error reduction, failure modes and effects analysis, effective data collection, analysis and trending, patient safety evaluation and improvement, change management, corrective action program evaluation and redesign, human performance evaluation, and procedure error reduction. Rohde also specializes in technology-based approaches to preventing human errors.

FACULTY DISCLOSURE STATEMENT

HCPro Inc. has confirmed that none of the faculty/presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity.

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