Effective Process Management

Seminar On-Demand
The next best thing to attending the live seminar!

This electronic, on-demand recording of the HCPro seminar Effective Process Management: Going Beyond Process Improvement—presented on September 23, 2009—includes the highlights of the live program in a convenient, cost-effective format.

Order your MP3 recording of this program and listen to industry expert Ken Rohde provide a robust and practical framework to move you from focusing on performance improvement to effectively managing your processes. Discover a straightforward 7-step process to assist your organization in implementing a strong process management approach.

Whether you are new to process management or seasoned in this area, this seminar will provide a strong foundation for the most important focus areas,
help move your organization to the next level of maturity, and provide ideas, tips and tricks to help you build value for your department.

LEARNING OBJECTIVES

Participants in this seminar will learn how to:

• Understand and map your processes
• Evaluate and manage processes for risk
• Evaluate and manage process efficiency
• Implement a formal change management process
• Implement processes through safe and effective policies and procedures
• Integrate processes into an intuitive workplace
• Monitor process health through occurrence reporting of process breakdowns and exceptions

AGENDA

• Building a culture of safety and high reliability
  • What is a culture of safety and high reliability?
  • Why errors occur
• The role of process management in the culture of safety
  • What is a process?
  • The role of leadership, medical staff, performance improvement and quality in process management
  • The process management cycle
  • The 7 Steps for effective process management
• Step 1: Understanding and mapping your processes
  • The fine art of swim lane charts
  • As is vs. should be—What are we mapping?
  • Selecting your boundaries
• Step 2: Evaluating and managing your processes for risk
  • Failure modes and effects analysis, HAZWOP, and probabilistic safety analysis
  • Looking for “risk hot spots”
• Step 3: Evaluate and manage your process efficiency
• Process flow—visual process analysis
• Lean processes
  • The 7 wastes
  • Push vs. pull processes
  • Value analysis
• 6 Sigma
  • Understanding and reducing variation
  • Managing cost of poor quality
• Step 4: Implementing a formal change management process
• Step 5: Implementing your processes through safe and effective policies and procedures
  • Differences between policies and procedures
• Procedure writing tips and traps
• Recognizing error-prone procedures
• Step 6: Integrating your process into an intuitive workplace
  • 5S and the visual factory
  • Human factors and your process
• Step 7: Monitoring process health through occurrence reporting of process breakdowns and exceptions
• Trending
• What are good metrics for your process?
• Building a process dashboard
• Role of cause analysis in process management
• Putting it all together—A master plan for implementing robust process management at your organization

WHO SHOULD ATTEND

• Quality directors/vice presidents
• Quality managers
• Directors/vice presidents of nursing and chief nursing officers
• Safety officers/directors
• Risk managers
• Clinical services professionals
• Risk directors/vice presidents
• Accreditation professionals
• Compliance professionals
• Quality improvement directors/vice presidents
• Chief executive officers

MEET THE SPEAKER

Ken Rohde is a senior consultant for The Greeley Company with more than 27 years of experience in quality and organizational management. His experience in performance improvement and project management make him uniquely qualified to assist medical staffs and hospital leaders in developing solutions to their toughest challenges. He instructs, speaks, and consults in the areas of error reduction strategies, root cause analysis, improving performance through process simplification, apparent cause analysis, engineering effectiveness and error reduction, failure modes and effects analysis, effective data collection, analysis and trending, patient safety evaluation and improvement, change management, corrective action program evaluation and redesign, human performance evaluation, and procedure error reduction. Rohde also specializes in technology-based approaches to preventing human errors.

FACULTY DISCLOSURE STATEMENT

HCPro Inc. has confirmed that none of the faculty/presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity.

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