ED Overhaul: Reduce costs, improve quality, and increase satisfaction
Presented on Tuesday, February 23, 2010
The Effective ED
This could be another challenging year for your hospital emergency department. But there are steps you can take immediately to reduce costs, improve quality and patient safety, and increase your employee and patient satisfaction.
Join HealthLeaders Media and top executives from Scripps Health, Tomball Regional Hospital, William Beaumont Hospital, and Methodist Healthcare for this 3 hour discussion—including interactive Q&A—of the key issues impacting ED management. Participants will get solutions to:
- Reduce crowding, wait times, and the number of patients who leave without being seen
- Streamline the admission process
- Create a staffing plan that reduces costs and increases coverage during peak hours
- Improve ED and hospital integration
- Improve quality and patient safety
- Develop call-coverage strategies and closer alignment with key physicians
- Unclog the ED by unclogging the hospital
- Can a “bed czar” take charge of your patient flow issues
- How to make the entire hospital accountable for ED flow
- Avoid boarding by matching the right patient at the right time to the right bed
- The Satisfied ED patient
- Communicate early and often to keep patient expectations positive
- Is your ED design as patient-friendly as it can be?
- Admission: Evolving triage strategies to reduce wait times
- Tackling your toughest ED call and alignment issues
- Create a specialist call panel
- Engage physicians in ED participation without confrontation
- Manage changing physician demographics and prepare for the retirement wave
- Create a Team-Oriented ED
- Lessons for managing ED culture
- Identify physician and staff dissatisfiers
- Create a shared culture by bringing hospital leaders into the ED to “walk in their shoes.”
- Using IT to empower quality
- Bring the ED’s goals into EHR implementation
- Learn lessons of success and what to avoid from an academic medical center and community hospital implementation
Chris Van Gorder, FACHE President & CEO, Scripps Health and Chairman-Elect, American College of Healthcare Executives, San Diego, CA
Van Gorder oversees all functions of Scripps Health, which operates five acute care hospital campuses, 19 outpatient centers, and regional home health care services. Scripps has more than 2,600 affiliated physicians and 12,700 employees. Van Gorder is also chairman-elect of the American College of Healthcare Executives (ACHE), a reserve commander in the San Diego County Sheriff’s Department Search & Rescue Unit, and a licensed EMT. In 2006 Van Gorder was appointed to the California Commission on Emergency Medical Services and in 2007 he was reappointed to the U.S. Commission for the United Nations Educational, Scientific and Cultural Organization (UNESCO).
Robb White, RN, CEN Director, Emergency Services, Tomball Regional Hospital, Tomball, TX
White has more than 20 years of emergency department clinical and management experience in rural, regional, and urban tertiary facilities. Prior to his association with Tomball Regional Medical Center, Robb was a Clinical Consultant for MEDHOST, Inc. White has helped Emergency Departments identify the opportunities for improvement of their processes based on data analysis, identify any technology gaps, insure the applied technology supports the workflow, and successfully manage the resulting change process.
Jedd Roe, MD Chairman, Emergency Medicine, William Beaumont Hospital, Royal Oak, MI
Dr Roe currently administrates a department responsible for 118,000 patient visits/year, a residency program with 40 residents, and an active research division. Previously Dr. Roe was Residency Director for the Department of Emergency Medicine of the University of Alabama at Birmingham, Medical Director of the Denver EMS system where he directed quality management efforts for the emergency department, and Medical Director for the 20-physician Emergency Medicine department at Legacy Emanuel Hospital in Portland, Oregon.
Brent Eastman, MD, FACS Chief Medical Officer & N. Paul Whittier Chair of Trauma, Scripps Health, and Chairman, Board of Regents, American College of Surgeons, San Diego, CA
Dr. Eastman serves as the chief liaison between Scripps and its 2,600 affiliated physicians, ensuring open communication between administrators and clinical professionals. Dr. Eastman has helped develop trauma systems throughout the U.S., England, Australia, Brazil, Argentina, Canada, Mexico, South Africa, India, and Pakistan and is one of the co-founders of San Diego County’s trauma system, regarded worldwide as a model, reducing the percentage of preventable trauma deaths in the region’s hospitals from 22 percent to approximately 1 percent.
Michael O. Ugwueke, DHA, FACHE
Senior Vice President & CEO Methodist Healthcare - North & South Hospitals, Memphis, TN
Dr. Ugwueke has over 23 years experience and track record of developing strategic partnership with physicians and community leaders to address health care needs in the community, while achieving higher levels of organizational performance. Dr. Ugwueke was the first in Memphis to introduce 30 minutes guarantee in the emergency room , which is credited for significantly improving ED turnaround, increased volume, patient and physician satisfaction as well as reduction in Left without being seen (LWBS).
About Our Host
The four emergency departments operated by Scripps Health care for more than 400 emergency patients a day, amounting to more than 157,000 visits annually in one of the nation’s most active emergency and trauma care regions. Each Scripps ED is staffed by a multidisciplinary team of emergency medicine experts who specialize in emergency care.
Product Types :