Horizontal Hostility in Nursing
Proven Organizational Strategies for Effective Communication and Collaboration
Product Description:
WEBCAST ON CD OR ON-DEMAND
Sponsored by Ending Nurse to Nurse Hostilitypresented on June 17, 2010
End nurse-to nurse-bullying at your facility
This 90-minute presentation addresses the patient safety imperative for building a collaborative work environment and for improving nurse-to-nurse communication. Our expert speakers provide strategies to prevent horizontal hostility, also known as lateral violence, at your facility.
LEARNING OBJECTIVES
- Define nursing leaders’ responsibility in ending hostility
- Understand the cost and consequences of lateral violence in the workplace
- Apply strategies and tools for managing lateral violence
- Use cognitive rehearsal techniques at your facility
- Implement steps to create a culture of open and positive communication in your facility
TAKE A LOOK AT OUR AGENDA
- Overview of lateral violence
- Explanation of terms and who uses what (e.g. ANA uses bullying)
- Oppressed group theory
- Contributing factors such as gendered organization where minority gender holds the power
- The cost of lateral violence and bullying
- Management of lateral violence in the world of work
- Rational process
- Discussion at staff meetings and in classes
- Strategies for managing lateral violence in the workplace
- Cognitive rehearsal techniques
- DESC communication model
- Dealing with criticism: it’s exactly what it says it is
- Constructive criticism is paradoxical
- Negative feedback
- How to use negative assertion to encourage the person to continue to give you negative feedback
- Handout of content
- Executive role in process
- Open the dialog at the highest level
- How leadership can introduce ideas from the top down
- Empower directors and train them
- Empower nurse managers and train them
- Empower staff with skills to respond
- Chief Nurse Executive starts a dialog with colleges of nursing dean
- Provide feedback loop it begins and move school/university part up
- Ongoing in work/school areas
- Student evaluations from clinical rotations in hospital
- Construction of forms is critical here and agency should ask for input into forms
- Student evaluations for clinical courses same as above
- Alumni feedback (sometimes students won’t give feedback until after graduation)
- Exit interviews of nurses leaving work setting
- Implement policies to support the new culture
- Identify consequences and hold everyone accountable for their behavior
- Open the dialog at the highest level
- Reward all concerned
- Small rewards like saying thank you for good team work with pizza party
- Positive work relationships included as part of annual evaluation (negative also included but not rewarded)
- Q&A
BONUS MATERIALS IN YOUR PACKET
In addition to the expertise and advice presented during this Webcast, you'll also receive these helpful “take-aways” provided within your materials packet:
- Resource list including educational programs, annotated bibliography for books and articles, and a list of Web sites
- MUSC Standards of Behavior Policy
- MUSC Conflict Management Policy
- MUSC Commitment to Standards Statement
- MUSC Disclaimer Statement
- Example of response to backstabbing behavior using DESC model
- Tips for managing lateral violence behaviors
- Tips for managing vertical violence behaviors
These materials are provided with PDF links.
MEET THE SPEAKERS
Karen Stanley, RN, MS, PMHCNS-BC, is an adjunct research instructor at the Medical University of South Carolina (MUSC) College of Nursing. She was the principle investigator on a pilot study examining the perceived incidence and severity of lateral violence in the nursing workforce. She continues to collaborate with other MUSC CON faculty on the lateral violence in nursing project. She has previously been a psychiatric consultation liaison nurse (PCLN) at the MUSC Medical Center (Charleston, SC) and a nurse manager and PCLN in the Johns Hopkins Health System (Baltimore, MD). She is a national speaker and nursing consultant, and she provides educational seminars on topics such as lateral violence in nursing, team building, conflict management, and stress management.
Mary M. Martin, DSN, ARNP, FNAP, serves on the faculty of the college of nursing at the Medical University of South Carolina in Charleston, where she teaches health policy and politics for BSN, MSN, DNP, and PhD students and an introductory issues class for BSN students. She is engaged in research about lateral violence in nursing, bullying, and compassion fatigue, and has several papers published on this and other topics.
WHO SHOULD LISTEN?
Chief nursing officers, directors of nursing, VPs of nursing, VPs of patient care services, directors of education, staff development specialists, ANCC Magnet Recognition Program®* coordinators/directors, clinical nurse specialists, nurse managers and clinical managers, quality improvement coordinators and staff nurses
WEBCAST ON-DEMAND
We are pleased to offer a new option: webcast on-demand. When you purchase a webcast on-demand, you will be able to view the program anywhere and any time by logging into your account. It's a perfect training tool for new staff or a refresher for veteran staff.
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