Patient and Family Advisory Councils
Improve Patient-Centered Care at Your Facility
Product Description:
Webcast on CD or On-Demand
Sponsored by: Patient Safety Monitor
Presented on Thursday, August 19, 2010
Give your patients a voice in the quality of their care
During this 90-minute program you will learn how to recruit and support new families, keep them involved, and partner with the council to provide useful feedback on hospital initiatives. Through two robust case studies, this program helps all types of facilities improve patient engagement and satisfaction techniques. You’ll walk away with the tools to establish and sustain a successful patient/family advisory council.
LEARNING OBJECTIVES
At the conclusion of this Webcast, you will be able to:
- Create and sustain a successful patient/family advisory council
- Develop plans for involving a patient/family advisory council with hospital improvement projects
- Demonstrate how staff members are aided by a patient/family advisory council
- Overcome the challenges in engaging participants in the patient/family advisory council
TAKE A LOOK AT THE AGENDA
- Creating the council
- Recruiting families/training on participation
- General make-up of the council
- Continually changing process
- Case studies: Children’s Hospital of Minnesota and St. Louis Children’s Hospital
- Family advisory council-initiated projects
- ’Meet the staff’ brochure
- Excellence in family-centered care award
- Feedback to staff assigned to projects
- Improved customer experience
- Advocating for families
- Forming partnerships
- Sustaining the council
- Overcoming common challenges
- Membership that reflects the population
- Maintaining commitment from members
- Balancing personal passions with overall patient/ family needs
- Successful strategies and outcomes
- Requests by organizational leaders to be on FAC agenda
- Increase requests for family participation in PI teams
- Outcomes of projects that reflect patient/family contributions
- Live question and answer session
BONUS TOOLS
With this Webcast, you’ll receive a slide presentation of the program materials and valuable takeaways, which you can use at your facility, including:
- Member application form
- Family Advisory Council Resource Guide
- Celebrating Partnerships in Family-Centered Care document
- Family Advisory Council “About Us” brochure
- Excellence in Family-Centered Care’ Award form
- List of resources from Children’s Hospitals and Clinics of Minnesota Website
- Time commitment
- Training
- Expectations of participation
- Additional resources:
- Link to family-centered care site
- Link to Consumers Advancing Patient Safety site
- Link to AHRQ resource guide for building a Family Advisory Council
MEET THE SPEAKERS
Melissa Winger has been a member of the Children’s Hospitals and Clinics of Minnesota Family Advisory Council for 11 years. She is a family representative on the Ethics Committee, Institutional Review Board, Emergency Medical Services for Children, and former member of the Patient Safety Steering Committee. She is also a consultant for the Children’s Medical Organizer, an online Personal Health Record.
Karen Crow has been the coordinator of Family-Centered Care at St. Louis Children’s Hospital for the past seven years. As part of that role, she has been the staff facilitator/liaison for the hospital’s Family Advisory Council and Family-Centered Care Initiatives committee.
WHO SHOULD LISTEN?
Patient Safety officer, quality improvement director, patient education director, risk management professionals, nurse manager, staff nurse, and coordinators of family-centered care
Webcast ON-DEMAND
We are pleased to offer a new option: Webcast on-demand. When you purchase a Webcast on-demand, you will be able to view the program anywhere and any time by logging into your account. It’s a perfect training tool for new staff or a refresher for veteran staff.
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