RFI Clarification
Successful Strategies to Respond to Joint Commission Citations
Product Description:
Webcast On CD or On-Demand
Sponsored by: Association for Healthcare Accreditation Professionals
Get your RFI questions answered by accreditation experts
This 90-minute Webcast illustrates that not all requirements for improvement (RFIs) received during a Joint Commission survey are well-deserved. Leading experts in the field—a seasoned consultant and an experienced survey coordinator—will offer strategies for new and experienced accreditation professionals to use to prevent RFIs during a survey, and to respond to RFIs and get them clarified.
LEARNING OBJECTIVES
At the conclusion of this Webcast, you will be able to:
- Implement The Joint Commission requirement for improvement (RFI) clarification process at your facility
- Understand the elements necessary for clarifying both “A” and “C” category RFIs
- Incorporate support tools into continuous survey readiness program to prevent RFIs during survey or clarifications post-survey
TAKE A LOOK AT THE AGENDA
- Pre-survey prevention
- Effective strategies for survey readiness
- Developing a team approach to managing the survey
- Demonstration of ongoing compliance through data and documents
- During survey action
- Who’s on first? Developing a survey response plan
- Establish a central source of information to help manage the survey
- Using the Special Issue Resolution Time to your advantage
- Effective post-survey clarification
- To clarify or not to clarify – how to decide
- Linking the requirement to the evidence of compliance
- Strategies for organizing your clarification approach
- Post-survey action
- Change, correct, and take action only when necessary
- Developing a realistic action plan
- Maintaining momentum and awareness through the next survey
- Q & A
BONUS TOOLS
With this Webcast, you’ll receive a slide presentation of the program materials and valuable takeaways, which you can use at your facility, including:
- On-site survey notification process
- Sample abbreviations audit
- Sample fire damper audit
- Sample hospital RFI monitoring report
- Joint Commission clarification worksheet
MEET THE SPEAKERS
Lisa Eddy, RN, CPHQ, is the senior consultant for The Greeley Company and brings more than 20 years of experience in Joint Commission, CMS, HFAP, and NCQA accreditation and certification. Her background in nursing administration, quality, and risk management allows her to apply real-world healthcare knowledge to the challenges of meeting regulatory requirements. She specializes in preparing organizations for accreditation and implementing solution-based, continuous accreditation readiness programs.
Jodi L. Eisenberg, MHA, CPHQ, CPMSM, CSHA, is the manager of clinical accreditation & policy management at Northwestern Memorial Hospital in Chicago. She is also the chair of the AHAP advisory board and has more than 20 years of experience in healthcare administration. In her current role, she is responsible for leading a full range of Joint Commission and other accreditation and regulatory compliance activities to promote a state of constant survey readiness.WHO SHOULD LISTEN?
Accreditation professionals, survey coordinators, patient safety professionals, risk managers, quality improvement officers, nurse managers, and nurses
Webcast ON-DEMAND
We are pleased to offer a new option: Webcast on-demand. When you purchase a Webcast on-demand, you will be able to view the program anywhere and any time by logging into your account. It’s a perfect training tool for new staff or a refresher for veteran staff.
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