Learn the latest techniques for securing on-call staff commitment.
Does your emergency department (ED) struggle with a shortage of on-call specialists?
If so, you’re not alone. A recent survey by the American College of Emergency Physicians reports that two-thirds of EDs lack on-call coverage in specialty areas of care. And with ED patient volume increasing every year, it’s likely that shortages will occur even more frequently.
What are the effects of on-call staff shortages?
Medical staff resistance to participating in your on-call panel can lead to serious problems, including
- delayed or improper treatment for patients in need of specialty care
- EMTALA violations
- patient dissatisfaction and complaints that damage your institutional reputation
Tackle this growing challenge with the latest strategies from the field.
Emergency Department On-Call Strategies: From Team Management to Compensation Plans divulges the successful techniques hospitals across the nation are using to persuade physicians to fulfill their on-call obligations.
Learn what’s working and what isn’t from the people who know best—your hospital peers facing the same struggle. This book explains the latest strategies for contracting, offering incentives, and negotiating with the physicians on your staff.
Emergency Department On-Call Strategies provides you with up-to-date information and practical management tools that will show you how to balance your hospital’s needs with the needs of your staff and the needs of the community.
Some of the topics covered include:
- a process for assessing physician perception of on-call duty
- techniques for collecting on-call data by specialty to assess disparate burdens
- discussion of key on-call compensation practices, including stipends and fee-for-service models
- a review of available specialty-specific compensation data
About the Authors
Kimberly A. Mobley, a principal of Sullivan, Cotter and Associates, Inc., a human resources management firm. A specialist in the design and implementation of employee compensation programs, Mobley has 20 years experience in healthcare organizations.
Richard Sheff, MD, the chair and executive director of The Greeley Company, a division of HCPro, Inc., in Marblehead, MA. Sheff is a leading faculty member for Greeley on a wide range of areas, including hospital and medical staff performance improvement.
Bradley Zlotnick, MD, FACEP, the director of strategic development for the Emergency and Acute Care Medical Corporation (EACMC), an emergency physician-owned and managed provider of specialty call panel compensation services. Zlotnick is an ED physician at Sharp Memorial Hospital, San Diego, CA.
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