Violence in the ED: Proven Strategies to Keep Your Facility Safe
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Product Description:
WEBCAST ON CD OR ON-DEMAND
Sponsored by: Hospital Safety Center
Presented on Wednesday, November 10, 2010
At the conclusion of this program, participants will be able to:
- Construct a balanced approach to patient-focused care and personal safety that impacts patient satisfaction and work related injuries
- Implement a workspace design—including medical equipment placement—that promotes the safety of staff, patients, and visitors
- Utilize the 5-step P.O.W.E.R. approach to effectively managing change in the work environment to convey ownership and instill staff confidence
- Develop policies, procedures, and practices aimed at reducing safety risks associated with “at-risk” patients
- Recognize, understand, and manage the stages of escalating environmental change
Take a look at the agenda
- Violence is on the rise in EDs
- Economic conditions, state of mental healthcare contributing to problem
- Higher levels of acuity, longer lengths of stay
- Regulatory requirements related to workplace violence are a moving target
- The Joint Commission’s Sentinel Event Alert, patient safety standards
- CMS’ Condition of Participation on restraint and seclusion
- OSHA has been fining hospitals for not providing safe work environment
- Preparing hospitals to deal with violence
- How to implement structured staff training regarding violence in facilities
- How to implement workplace design considerations to make the ED safer
- How to develop policies, procedures, and practices to reduce safety risks associated with “at-risk” patients
- Strategies for safety
- Train staff to exhibit confidence and assume proactive ownership within work environment
- Use 5-step P.O.W.E.R. approach to help staff manage work environment change, convey sense of ownership, and instill confidence
- Live question-and-answer session
Meet the Speakers:
Tony York, CHPA, CPP, Senior Vice President of HSS with over 18 years of healthcare security management experience. He is the co-author of Hospital and Healthcare Security, 5th edition, which is widely considered the definitive book for hospital security. Mr. York is a Past President and Board Chair of the International Association for Healthcare Security and Safety (IAHSS).
Alan Butler, CHPA, Director of Operations and Consulting at HSS. He has 30 years of leadership experience in public and private sectors, and has worked as the director of security for several healthcare organizations. Before his career in healthcare security, he worked for eight years in the Dallas police department.
Who Should Listen?
Security directors/officers, safety directors/officers, ED directors/administrators, emergency management directors, nurse managers, CEOs, facility managers, nurses and healthcare administrators, COOs and anyone who works in or around the ED
Webcast System Requirements and Program Materials:
To fully benefit from the webcast experience, please note you will need a computer equipped with sound card, an Internet connection, speakers, Macromedia Flash player Version 7.0 or higher, a recommended screen resolution of 1024 x 768, and an Internet browser (e.g. Internet Explorer). The use of AOL is not recommended.
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