Nurse Coaching and Mentoring: Set Expectations and Improve Staff Performance
Product Description:
AUDIO CONFERENCE ON CD OR ON-DEMAND
Sponsored by: Lead! Becoming an Effective Coach and Mentor to Your Nursing Staff
Presented on Thursday, February 17, 2011
Coach your nursing staff to better performance
Discover innovative, field-tested methods to coach your nursing staff during this 90-minute audio conference. Expert author Patty Kubus, RN, MBA, PhD, will share time-saving coaching and mentoring techniques that enhance performance, improve communication, and engage nurses.
BENEFITS:
- Increase your skill level and leadership expertise by learning coaching and mentoring techniques that aren’t taught on the floor
- Improve the performance of your staff through coaching and mentoring
- Transform problem employees into confident, competent nurses
- Get comfortable delivering constructive feedback to staff
- Become an effective coach by providing ongoing and on-the-spot feedback that will save you time and energy
At the conclusion of this program, participants will be able to:
- Describe the difference between goals and expectations
- List the steps in the coaching process
- Understand the principles of being a good coach
- Define coaching for desirable performance
- Explain how to have a constructive coaching conversation
- Discuss benefits of mentoring
TAKE A LOOK AT OUR AGENDA
- The importance of setting clearly understood goals and expectations for staff
- Difference between goals and expectations
- How to communicate goals and expectations
- Ensuring staff understand goals and expectations
- The principles of coaching
- Planning nonverbal communication
- Avoiding communication problems
- How to give feedback
- Encouraging professional development through coaching for desirable behavior
- Don’t neglect your star employees
- Benefits of coaching for continuing employee growth and engagement
- Improving staff performance with constructive coaching
- How to coach employees to better performance
- Delivering constructive feedback
- Crafting development plans
- Mentoring
- Principles and benefits of mentoring
- Mentoring staff through change
BONUS TOOLS INCLUDED IN YOUR MATERIALS PACKET:
In addition to the expertise and advice presented during this audio conference, you'll also receive a slide presentation of the program materials and tools, including:
- Personal values exercise
- Identifying your strengths and weaknesses exercise
- Setting goals worksheet
- Setting expectations worksheet
- Tips to help practice nonverbal communication
- Open-ended questions to encourage staff members to reflect on their actions
WHO SHOULD LISTEN:
Nurse managers, chief nursing officers, directors of nursing, VPs of nursing, VPs of patient care services, directors of education, staff development specialists, ANCC Magnet Recognition Program®* coordinators/directors, clinical nurse specialists, clinical managers, charge nurses, and patient educators
ABOUT THE SPEAKER:
Patty Kubus, RN, MBA, PhD, is an executive coach with Right Management in Atlanta, GA. She focuses her skills and experience on executive coaching, leadership development, team building, career planning, and cultural change initiatives. Kubus has been a staff nurse at the University of Rochester, in Rochester, NY, and at Brigham and Women’s Hospital in Boston, as well as a nurse manager at the University of Rochester. She is the author of the new HCPro resource Lead! Becoming an Effective Coach and Mentor to Your Nursing Staff.
AUDIO ON-DEMAND:
In addition to the regular participation options for HCPro audio conferences—live, CD, or combination packages—we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. It's also a perfect training tool for new staff or as a refresher for veteran staff.
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