Patient-Centered Accountable Care
HealthLeaders Media Rounds Live Webcast
Patient-Centered Accountable Care
Presented on April 27, 2011
1:00–4:00 pm (EST)
12:00–3:00 pm (CST)
11:00 am–2:00 pm (MST)
10:00 am–1:00 pm (PST)
Patient-centered healthcare is accountable care. It is accountable for quality. It is accountable for value. It is accountable for patient satisfaction. Knowing how to build and operationalize a sustainable culture of patient-centered healthcare means looking beyond traditional views of what the patient wants and what your hospital can deliver.
Join us on April 27 live to hear from our hosts Griffin Hospital and Planetree, recognized pioneers in patient-centered care. And learn more actionable strategies from invited thought leaders at Sharp Memorial and the Maine Patient-Centered Medical Home Pilot. The event includes a roundtable discussion—and interactive Q&A—with successful strategies from executives leading the way in patient-centered care, including how to:
- Develop a patient-centered leadership culture that creates the foundation for accountable care
- Educate physicians, nurses, and other caregivers on a new dynamic in patient engagement
- Identify tools for improving transitions of care and reducing readmissions
- Assess how a patient-centered medical home fits your strategy for greater alignment and improved outcomes
Patient-Centered Leadership for Accountable Care: Strategies for Hospital Leaders, Physicians, and Patients
Patrick A. Charmel, President and Chief Executive Officer, Griffin Hospital and Griffin Health Services Corporation
Susan B. Frampton, PhD, President, Planetree
Dorothea Wild, MD, MPH, Chief Hospitalist, Griffin Hospital
- Activate and engage patients through patient education
- Improve patient-provider communication
- Patient participation in their plan of care and the importance for accountable care
- State-of-the-art practices for managing chronic diseases
- Reduce readmissions through acute care and continuing care provider partnerships
Susan Stone, PhD, RN, NEA-BC, Chief Nursing Officer/Chief Operating Officer, Sharp Memorial Hospital (2007 Malcolm Baldrige National Quality Award recipient)
- Targeted improvement for bedside triage, bed turnover, ED standardization, and lab turnaround
- Manage volume growth with higher patient satisfaction
Case Study: Year One of the Maine Patient-Centered Medical Home Pilot
Sue Butts-Dion, Patient-Centered Medical Home Pilot Project Director & Quality Improvement Specialist
Agenda subject to change.
Patrick A. Charmel, President and Chief Executive Officer, Griffin Hospital and Griffin Health Services Corporation, Derby, CT
Charmel has been associated with Griffin since 1979, when he was a student intern. After a number of administrative positions, he became president in 1998. He is also the CEO of Planetree Inc., a subsidiary corporation. During his tenure, he has positioned Griffin Hospital as an award-winning, innovative organization, recognized as an industry leader in providing personalized, humanistic, consumer-driven healthcare in a healing environment. Under his leadership, Griffin has appeared on the Fortune Magazine list of the 100 Best Companies to Work for in America for 10 consecutive years.
Susan B. Frampton, PhD, President, Planetree, Derby, CT
Frampton works with a growing network of hospitals and health centers around the world that have implemented Planetree’s unique patient-centered model of care. Prior to her work with Planetree, she spent more than 20 years at several hospitals in the New England area. Her work focused on community education, wellness and prevention, planning, and development of integrative medicine service lines.
Dorothea Wild, MD, MPH, Chief Hospitalist, Griffin Hospital, Derby, CT
Wild sees inpatients, teaches residents, and conducts quality improvement projects throughout the hospital. She is also associate program director of the Combined Internal Medicine/Preventive Medicine Residency Program, co-director of the Griffin Stroke Center, and lecturer at the Department for Health Policy and Management of the Yale School of Medicine. Her research activities lie primarily in the area of hospital quality improvement, medical errors, disease modeling, and cost-effectiveness.
Susan Stone, PhD, RN, NEA-BC, Chief Nursing Officer/Chief Operating Officer, Sharp Memorial Hospital, San Diego, CA
As part of the executive team, Stone provides leadership, strategic planning, and nursing executive oversight for Sharp Memorial’s 643-bed facility. She is also adjunct faculty member at San Diego State University. Stone is known for innovative patient-centered care program development, patient-centered care research, and as a national Patient Centered Care Fellow, contributed to the development of the Designated Patient Centered Care Hospital Program.
Sue Butts-Dion, Patient-Centered Medical Home Pilot Project Director & Quality Improvement Specialist, Quality Counts/Maine Patient-Centered Medical Home Pilot, Manchester, ME
The Maine Patient Centered Medical Home Pilot is aimed at supporting the collaboration of 26 primary care practices in transforming to a new and improved model of care. Butts-Dion has more than 20 years of consulting experience in the healthcare industry. Her areas of expertise include improvement planning, training, and group facilitation.
About Our Host
Griffin Hospital is a non-profit, 160-bed acute care community hospital affiliated with the Yale School of Medicine and accredited by The Joint Commission. Founded in 1909, Griffin is the sole acute care hospital serving more than 100,000 residents of the Lower Naugatuck Valley Region. Griffin Hospital also serves as the flagship hospital for Planetree, a global community of acute care hospitals, continuing care communities, and outpatient clinics, and an internationally recognized leader in patient-centered care.
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