Charge Nurse Orientation: Improve Customer Service, Quality, and Patient Safety
Product Description:
AUDIO CONFERENCE
Sponsored by: Charge Nurse Program Builder
Presented on Thursday, March 10, 2011
Invest in charge nurse orientation and training to improve care coordination and patient satisfaction
During this 90-minute audio conference, speaker Tammy L. Berbarie, BA, RN-BC, will provide strategies for developing a charge nurse orientation program. She will help you break through traditional models of training so you can produce competent and confident charge nurses who can lead others to improve patient care, increase patient satisfaction, and improve customer services.
BENEFITS:
- Empower charge nurses through orientation and training programs
- Increase quality and patient safety on nursing units
- Implement succession planning by developing internal nurse leaders
- Improve care coordination and patient satisfaction
- Recruit and build talent within the organization to improve retention
- Boost charge nurse accountability by using performance evaluations
LEARNING OBJECTIVES
- Discuss how charge nurses can improve the coordination and delivery of safe patient care
- Explain how charge nurses can improve customer service and patient satisfaction
- Examine how to build a charge nurse orientation program
- List how to recruit and build talent within the organization
- Describe a systematic learning approach for charge nurse training
- Identify how preceptor/mentor programs for charge nurses improve delivery of care
THE AGENDA
- Changing the way we think about the charge nurse role
- Importance of charge nurses and the common problems within the role
- Benefits of changing from a traditional to an exemplary charge nurse model
- Obtaining buy-in
- Building a successful charge nurse orientation program
- Deciding on key elements and role responsibilities
- Writing a charge nurse job description and charge nurse charter
- Engaging team members
- Hiring for the position and encouraging team member feedback
- Identifying talent in the organization
- Leadership development
- Charge nurse leadership training
- Mentoring frontline staff to lead
- Program development
- Evaluating the program
- Finding preceptors and mentors for charge nurses
- Training charge nurse preceptors and mentors
- Supporting charge nurses’ professional development
- Accountability in the role
- Integrating into performance evaluations
- Celebrating accomplishments
- Incorporating success of charge nurses into shared governance
- Q & A
WHO SHOULD LISTEN?
Chief nursing officers, directors of nursing, VPs of nursing, VPs of patient care services, directors of education, staff development specialists, clinical nurse specialists, nurse managers and clinical managers, charge nurses, patient educators, and staff nurses
BONUS TOOLS INCLUDED IN YOUR MATERIALS PACKET:
In addition to the expertise and advice presented during this audio conference, you’ll also receive a slide presentation of the program materials and tools, including:
- Charge nurse job description
- Charge nurse charter
- Charge nurse internal application form
- Peer evaluation tool for charge nurses
- Charge nurse orientation checklist
- Sample performance evaluation and metrics
MEET THE SPEAKER
Tammy L. Berbarie, BA, RN-BC, is an accreditation coordinator for an ANCC Magnet Recognition Program®-recognized hospital in Dallas, TX. She has a wide array of nursing experience such as staff development and creating continuing education programs for multiple clinical and non-clinical areas, including charge nurse classes, preceptor classes, and orientation programs. She has facilitated the policy and procedure committee in her organization and currently leads the hospital’s forms committee in addition to her role as accreditation coordinator for regulatory compliance.
She has worked in both staff and leadership roles, including as the director of education and ANCC Magnet Recognition Program® director. She is known for her enthusiastic and fresh approach to developing educational programs and her passion for process improvement initiatives.
AUDIO ON-DEMAND:
In addition to the regular participation options for HCPro audio conferences—live, CD, or combination packages—we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. It’s also a perfect training tool for new staff or as a refresher for veteran staff.
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