Performance Improvement for Quality and Bottom-Line Outcomes
HealthLeaders Media Rounds: Live Simulcast from Denver Health
Performance Improvement for Quality and Bottom-Line Outcomes
Presented on October 26, 2011
12:00–3:00 pm (ET)
11:00–2:00 pm (CT)
10:00 am–1:00 pm (MT)
9:00 am–12:00 pm (PT)
Declining reimbursement and demand for higher quality have health systems looking for ways to get the most out of their performance improvement programs. Learn from two dynamic health systems—one of which went from 40th operating margin in state to No. 1, while the other has realized more than $114 million in financial impact from its efficiency initiatives—that have learned how to make continuous quality improvement with a focus on bottom-line value part of their institutional culture and process.
Hosted live on-site at Denver Health with invited guest Virtua, join HealthLeaders Media for solutions, interactive Q&A, and lessons learned, including how to:
- Use performance improvement and Lean/ Six Sigma to drive bottom-line results
- Fit a structured approach to quality into operational excellence for intentional outcomes
- Transform your IT infrastructure into a platform for enterprise analytics
- Use Lean simulations for clinical efficiency redesign
- A Structured Approach for Operational Excellence and Quality:
- Lean Philosophy and Tools
- Data and Reporting
- Lean/Six Sigma, Enterprise Analytics, and the Bottom Line
- Lean Simulations for Clinical Efficiency Redesign
- IT Infrastructure for Enterprise Analytics
- Interactive Q&A
Agenda subject to change.
Patricia Gabow, MD, CEO, Denver Health, Denver, CO
Gabow has been named as one of the top 25 women in healthcare, one of the top 50 physician executives, and one of the 100 most powerful people in American healthcare. In 2008, Gabow was the first woman ever to receive the National Health Care Leadership Award. She was named one of the Best Doctors in America for 2009-2010 and, by invitation, testified before Congress on healthcare reform. She has authored more than 150 articles and book chapters.
Gabow received her medical degree from the University of Pennsylvania School of Medicine, completed an internship in medicine at the Hospital of the University of Pennsylvania, and completed a residency in internal medicine at Harbor General Hospital in Torrance, CA. She completed renal fellowships at San Francisco General Hospital and at the Hospital of the University of Pennsylvania. Gabow is a professor of medicine in the division of renal disease at the University of Colorado School of Medicine.
Thomas D. MacKenzie, MD, MSPH, Chief Quality Officer, Denver Health, Denver, CO
MacKenzie provides oversight to quality improvement efforts across the integrated delivery system. Prior to his current role, he was the director of internal medicine at Denver Health where he managed the operations at five ambulatory clinics with approximately 100,000 visits per year.
MacKenzie is an associate professor of medicine at the University of Colorado School of Medicine. His research interests include development of patient care registries, interactive computer education, evidence-based guideline development and implementation, appropriate antibiotic use, and risk communication and medical decision making. He is a member of the NHLBI guideline panel for hypertension (JNC 8) as well as the NHLBI guideline implementation work group.
Philip L. Goodman, MS, RRT, Director of Lean Systems Improvement, Denver Health Medical Center, Denver, CO
Goodman has more than 30 years of clinical, administrative, and process improvement experience. Since April 2006, Goodman has overseen Denver Health’s Lean Systems Improvement initiative under the direct supervision of Patricia Gabow, MD, CEO. Denver Health’s Lean Journey of Transformation began in 2005 and the program has generated more than $114 million in financial impact for the organization through June 2011. Goodman was instrumental in representing Denver Health’s Lean initiative for process improvement in March 2011 when Denver Health became the first healthcare organization in the world to receive “The Shingo Prize for Operational Excellence” in recognition of Denver Health’s Lean Journey of Transformation.
In the past six years, Goodman has directed the coordination of more than 350 Lean Rapid Improvement Events in 16 value streams. He developed the curriculum for the Black Belt training program and taught the application of Lean principles and tools in healthcare settings to more than 200 Denver Health employees in leadership roles, including physicians, nurses, and other key leaders.
Tejas Gandhi, PhD., Assistant Vice President of Management Engineering and Lean, Virtua, Marlton, NJ
Gandhi is a master change agent, leading Virtua in the development of a safe, reliable, and cost-effective care model through the deployment of its process improvement toolbox. Gandhi brings 10 years of quality and process improvement expertise from different industries, lending a unique perspective to problem-solving and operations improvement.
Gandhi was actively involved with the recent transition planning of the new replacement hospital and integration of the organization’s digital journey. He led the “Process Driven Hospital Design” for Virtua’s new 368-bed replacement hospital and regional ambulatory center. He has led several projects by collaborating with academia and the healthcare supply chain to apply science to executive decision-making, and by working with all levels of the organization.
Lisa Demko, Six Sigma Champion, Virtua, Marlton, NJ
Demko has 15-plus years’ experience in healthcare management in rehabilitation services and a Master of Science degree in Speech Pathology from Rutgers University. She brings more than six years’ experience as a Lean Six Sigma Black Belt in healthcare, focusing on transforming three healthcare value streams: clinical, business, and patient and family service to achieve operational excellence in cost, quality, access, and experience. Demko oversees Six Sigma Black Belts and Green Belts, co-develops and teaches curriculum for Lean Six Sigma education, drives systemwide projects, and customizes the Lean Six Sigma methodology to best suit Virtua’s needs. Additionally, Demko serves as a master change agent and co-manages the Enterprise Analytics department.
Denver Health is the Rocky Mountain Region’s Level I academic trauma center, and the safety net hospital for the Denver area. The Denver Health system, which integrates acute and emergency care with public and community health, includes the Rocky Mountain Regional Trauma Center, Denver’s 911 emergency medical response system, Denver Health Paramedic Division, eight family health centers, 13 school-based health centers, the Rocky Mountain Poison and Drug Center, NurseLine, Correctional Care, Denver CARES, Denver Public Health, the Denver Health Foundation and the Rocky Mountain Center for Medical Response to Terrorism, Mass Casualties and Epidemics.
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