Learn From Errors and Near Misses with a Just Culture
Stop Punishing Nurses for Mistakes
AUDIO CONFERENCE ON CD OR ON-DEMAND
Sponsored by: Creating a Just Culture: A Nurse Leader’s
Presented on December 14, 2011
One of your nurses will make an error today. Will she report it?
Be prepared for errors and develop a culture where near misses are reported—and learned from—with the best practices presented in this 90-minute audio conference. Experts Cole Edmonson, DNP, RN, FACHE, NEA-BC, and Lucy Bird, RN, ONC, live the Just Culture experience every day and demonstrate what to do when the worst happens to support clinicians, learn from mistakes, and build a culture of accountability and high-reliability. Find answers to all your questions about improving patient safety and increasing nurse satisfaction by building a Just Culture in your facility.
- Gain best practices in process improvement through a Just Culture case study
- Use proven techniques to obtain buy in from nurses and the entire organization
- Initiate a successful cultural transformation that increases accountability and encourages nursing staff to report near misses and learn from adverse events
- Learn how Just Culture helps you increase patient safety and staff satisfaction, avoid litigation, and improve your public image
At the conclusion of this program, listeners will be able to:
- Analyze the advantages of establishing a Just Culture
- Identify the necessary steps to implement a Just Culture
- Discuss steps to implement a Just Culture at the unit and individual level
- Describe how to reintegrate individuals after an incident
- What is Just Culture and why do we want one?
- Benefits of building a Just Culture
- How do you know you have a Just Culture
- Step-by-step to establishing a Just Culture
- Performing a gap analysis
- Understanding the model of Just Culture
- Evaluating outcomes
- Taking Just Culture to the unit level
- How to apply at the unit level
- What to do when something bad happens
- How human resources can support the culture
- How a Just Culture ties into quality improvement efforts
- How to incorporate Just Culture principles into peer review
- Just Culture algorithm
- Handling issues on the individual level
- Supporting staff after errors
- After root cause analysis, what next?
- Reintegrating staff to the unit
- Dealing with embarrassment and loss of
- Rebuilding relationships
- Question & Answer Session
WHO SHOULD LISTEN:
Nurse managers and clinical managers, chief nursing officers, directors of nursing, VPs of nursing, VPs of patient care services, directors of education, staff development specialists, ANCC Magnet Recognition Program®* coordinators, directors, clinical nurse specialists, quality improvement coordinator
ABOUT THE SPEAKERS:
Cole Edmonson, DNP, RN, FACHE, NEA-BC, the vice president of Patient Care Services and Chief Nursing Executive at Texas Health Presbyterian Hospital Dallas. Edmonson is a lecturer at the university, national, and community level on topics of customer service, transition to practice, evidence-based practice, moral courage in nurse leaders, advancing quality, dispute resolution, and advance neurological assessment. He is a published author on topics ranging from just culture environments for nursing practice, moral courage in nurse leaders to implementing evidence-based practice.Lucy Bird, RN, ONC, is a nurse manager of the orthopedic unit at Texas Health Presbyterian Dallas. Bird has practiced nursing for over 20 years caring for adult and pediatric populations in a variety of roles and settings. Over the past seven years she has served in a leadership role. Bird has provided leadership for numerous initiatives focused on patient loyalty, physician engagement and employee satisfaction.
In addition to the regular participation options for HCPro audio conferences—live, CD, or combination packages—we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. It’s also a perfect training tool for new staff or as a refresher for veteran staff.
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