Learn From Errors and Near Misses with a Just Culture
Stop Punishing Nurses for Mistakes
Product Description:
AUDIO CONFERENCE ON CD OR ON-DEMAND
Sponsored by: Creating a Just Culture: A Nurse Leader’s
Presented on December 14, 2011
One of your nurses will make an error today. Will she report it?
Be prepared for errors and develop a culture where near misses are reported—and learned from—with the best practices presented in this 90-minute audio conference. Experts Cole Edmonson, DNP, RN, FACHE, NEA-BC, and Lucy Bird, RN, ONC, live the Just Culture experience every day and demonstrate what to do when the worst happens to support clinicians, learn from mistakes, and build a culture of accountability and high-reliability. Find answers to all your questions about improving patient safety and increasing nurse satisfaction by building a Just Culture in your facility.
Benefits:
- Gain best practices in process improvement through a Just Culture case study
- Use proven techniques to obtain buy in from nurses and the entire organization
- Initiate a successful cultural transformation that increases accountability and encourages nursing staff to report near misses and learn from adverse events
- Learn how Just Culture helps you increase patient safety and staff satisfaction, avoid litigation, and improve your public image
At the conclusion of this program, listeners will be able to:
- Analyze the advantages of establishing a Just Culture
- Identify the necessary steps to implement a Just Culture
- Discuss steps to implement a Just Culture at the unit and individual level
- Describe how to reintegrate individuals after an incident
Agenda
- What is Just Culture and why do we want one?
- Benefits of building a Just Culture
- How do you know you have a Just Culture
- Step-by-step to establishing a Just Culture
- Performing a gap analysis
- Understanding the model of Just Culture
- Evaluating outcomes
- Taking Just Culture to the unit level
- How to apply at the unit level
- What to do when something bad happens
- Accountability
- How human resources can support the culture
- How a Just Culture ties into quality improvement efforts
- How to incorporate Just Culture principles into peer review
- Just Culture algorithm
- Handling issues on the individual level
- Supporting staff after errors
- After root cause analysis, what next?
- Reintegrating staff to the unit
- Dealing with embarrassment and loss of
trust - Rebuilding relationships
- Question & Answer Session
WHO SHOULD LISTEN:
Nurse managers and clinical managers, chief nursing officers, directors of nursing, VPs of nursing, VPs of patient care services, directors of education, staff development specialists, ANCC Magnet Recognition Program®* coordinators, directors, clinical nurse specialists, quality improvement coordinator
ABOUT THE SPEAKERS:
Cole Edmonson, DNP, RN, FACHE, NEA-BC, the vice president of Patient Care Services and Chief Nursing Executive at Texas Health Presbyterian Hospital Dallas. Edmonson is a lecturer at the university, national, and community level on topics of customer service, transition to practice, evidence-based practice, moral courage in nurse leaders, advancing quality, dispute resolution, and advance neurological assessment. He is a published author on topics ranging from just culture environments for nursing practice, moral courage in nurse leaders to implementing evidence-based practice.
Lucy Bird, RN, ONC, is a nurse manager of the orthopedic unit at Texas Health Presbyterian Dallas. Bird has practiced nursing for over 20 years caring for adult and pediatric populations in a variety of roles and settings. Over the past seven years she has served in a leadership role. Bird has provided leadership for numerous initiatives focused on patient loyalty, physician engagement and employee satisfaction.AUDIO ON-DEMAND:
In addition to the regular participation options for HCPro audio conferences—live, CD, or combination packages—we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. It’s also a perfect training tool for new staff or as a refresher for veteran staff.
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