j-mail, 2008 Edition will prepare and educate your staff on critical Joint Commission regulations, so you can be prepared for unannounced surveys.

Transparency Success Stories is a book that explores what facilities and systems across the nation have done to become patient satisfaction leaders, and describes how they achieved success; often through simple, low-cost measures.

Statistics Basics: A Resource Guide for Healthcare Managers delivers on its name. This logical book and CD-ROM are a primer for any healthcare manager embarking on the daunting task of collecting and compiling meaningful data.

Suicide Risk Assessment: Practical Strategies and Tools for Joint Commission Compliance offers the most essential information hospitals need to develop effective patient assessment and suicide prevention strategies.

Ready, Set, Patient Safety! Second Edition provides a variety of entertaining training methods to educate healthcare professionals at all levels about key issues.