The Practice Administrator's Complete Personnel Toolkit: A Guide to Collaborating with Physicians and Staff is a one-stop resource to guide you through the maze of personnel management. In an easy-to-use binder format, this toolkit walks practice administrators through the many challenges of managing both physicians and staff. Gathered from renowned experts in practice management, it will help administrators with all facets of their personnel management, from hiring and firing to managing risk.

Five-Star Customer Service is a must-have resource for every physician practice. At 100 pages, this easy-to-read, conversational guide provides a step-by-step program to implement, promote, and maintain a five-star customer service culture at your office.

Winning Your Malpractice Case: Practical Advice for Physician Experts and Defendants is the resource you need whether you're a physician yourself or a risk manager searching for resources to help prepare your doctors for the legal setting. Concise and fun to read, this helpful book will give physicians the knowledge and confidence to successfully defend their professional opinions-and themselves-in the legal setting.

Improve Your Productivity: See More Patients, Earn More Profit and Make It Home for Dinner knows the goal isn't to spend less time per patient or give less attention; it's to work as effectively and efficiently as you can-thus seeing more patients while controlling your time and focusing your talents. You're probably aware that one doctor seeing one more patient per hour can add $50,000 per year to the bottom line, without extending the work day. Working smarter pays, off, and this dynamic book tells you how.

In-Office MRI: Assessment and Implementation Strategies shows you exactly how to incorporate MRI into your menu of service. With an MRI system, you'll be able to provide the most comprehensive care possible-right at your own site. You'll save precious time for your office staff and for your patients. Best of all, you'll boost your bottom line with this highly profitable ancillary service.